Privacy Policy
Last updated: January 2025
At VolSnap, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you use our platform.
Information We Collect
- Account Information: Name, email address, and profile information you provide.
- Volunteer Information: Skills, interests, availability, and volunteer history.
- Organization Information: For organizations posting opportunities, we collect contact and verification details.
- Usage Data: How you interact with the platform, including signups, messages, and reviews.
- Location Data: With your permission, we collect location data to show nearby opportunities.
- Images: Photos you upload to opportunities or your profile are stored securely via Cloudinary.
How We Use Your Information
- To match you with relevant volunteer opportunities
- To facilitate communication between volunteers and organizations
- To process and track volunteer signups and attendance
- To send notifications about shifts, reminders, and platform updates
- To improve our services and develop new features
- To ensure platform safety and prevent fraud
Data Sharing
Dietary restrictions and contact details are shared only with the hosting organizationfor opportunities you sign up for. This information is necessary for them to accommodate your needs and communicate about the volunteer shift.
We do not sell your personal information to third parties. We may share data with:
- Service providers (Cloudinary for image storage, database providers)
- Organizations you choose to volunteer with
- Legal authorities when required by law
Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted at rest in our PostgreSQL database
- Secure HTTPS connections for all data transfers
- Regular security audits and updates
- Limited access to personal data by staff
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your volunteer history
- Opt out of non-essential communications
Cookies
We use essential cookies to maintain your session and preferences. We also use analytics cookies (Google Analytics) to understand platform usage. You can disable non-essential cookies in your browser settings.
Third-Party Services
Our platform uses the following third-party services:
- Cloudinary: Image storage and processing
- Google Analytics: Usage analytics
- Firebase: Authentication (optional)
- Vercel: Hosting and infrastructure
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notifications.
Contact Us
If you have questions about this Privacy Policy or your data, please contact us at privacy@volsnap.app.